"Why is it when I ask my senior leaders "How can I help?" I rarely get a response I can do anything with? People seem to struggle for an answer when I know they are overloaded and desperately need help. I don't get it. What am I missing?"
Whether you are an individual contributor, a department head, or a CEO answering to a board, you can often find yourself in the position of being asked to do more work than is possible given the time and resources available.
The bad news is I don’t have a magic formula for adding infinitely more work capacity.
The good news is I do have some magic phrases for responding to requests (or demands) for more work in a way that manages your capacity while still being a good team player.